Posted on December 7, 2020
Dealing With Tech Support in Orlando – How to Get Help When You’re Stumped
For the purposes of this article, Tech Support is the service provided by a company when you contact them about a problem with one of its products. Although my focus, of course, is computers, the information discussed can apply to almost any product or service, from defective televisions and appliances to magazine subscriptions and cable companies.
Why does the current state of tech support so often leave something to be desired? Answering this question won't really change anything, but it might make you feel slightly better if you understand the dynamic involved. The one-word answer is Money. You can browse the web if you are looking for Orlando IT support experts.
Providing tech support costs money. You may not have noticed, but the economy is having some difficulties right now, which makes most companies even more parsimonious with their resources. Every time companies try to save money by reducing the amount, or the quality of tech support, it sucks a bit more. "But wait!" I hear you cry. "Doesn't it ultimately cost a company MORE money to lose a customer through poor tech support?"
Maybe it does, and maybe it doesn't. Most of these companies use complex formulas to determine how many clients they actually lose to poor tech support, how much that tech support costs to provide, and how many new customers could be acquired if the same money is applied to the advertising budget. If the equation tips even one penny towards advertising, you know how the company is going to proceed.
It also should be noted that many companies don't take a long-term point of view, often sacrificing long-term gains for short-term ones, because they are responsible to shareholders today, and their jobs depend on immediate results, not long term ones.