Using the Facebook Chatbot for Customer Service

In this new age of Internet marketing, Facebook Chat Bots are a must-have tool for social marketers. Facebook has many different applications and bots that will help you grow your business and reach out to millions of customers that are already on your friend's list. It is also a great way to interact with potential customers to find out what they want to know and get their feedback. Facebook Chatbot will automate the way you interact with customers.

A chat bot is a sophisticated artificial intelligence system that will automatically chat with your subscribers on your behalf using pre-programmed replies to commonly asked questions. The chat may be as simple as guiding them to your new product page or as complex as guiding them to a group discussion on a certain topic. Or it might be as intelligent as guiding them to the exact item they're looking for in your inventory or changing their reservation such as Marriot s Facebook chat bot does. With these advanced chatting applications, Facebook will connect you to your customer base in a more personal way. This in turn will generate more sales than you know what to do with.

In addition to connecting you to your subscriber base, Messenger Bot will save time for you as well. There is no need to manually type in your customer id and password because the bot will automatically do so for you. Furthermore, it will save time when doing multiple searches. Since the Messenger Bot is connected to your Facebook account, all searches are recorded and easily accessed from your Facebook dashboard. You can make as many searches as you like or restrict the bot to a specific group or region.

When you are ready to bring the chattel application to Facebook, it's best that you first create the bot using the Bot Creator. The Bot Creator is a Facebook extension that allows you to create a custom Facebook application. Once this has been done, the Bot creates and configures Facebook chat Fuel through a wizard and then gives you the option of importing the information. The wizard displays all of the necessary importing options and explains how to import the data. All you have to do after this is to click on the "Start" button.

Step two: Once you have imported all of your data, the next step is to set up your business page or fan page. On the "Home" tab on the top menu, select "Search Bot" and enter your bot's user id and password. Next, you will be asked to enter a description for the bot. This is important because it will serve as a guide for the Facebook users who encounter your page or business page. Once the description is completed, the Chatfuel should be added to the Facebook application.

Step three: After you have completed the initial setup, you can now start using the Facebook Chatbot to handle queries from customers. The Bot prompts you when the Chatfuel is available and at what time it will be used. If you are running out of time, it will suggest that you use the default settings and that will keep it active for the period of 300,000 chat Bots per day. However, if you want to maximize the usage of the chatbot, you can increase the limit of your allowed daily uses.

Step four: There are some instances where the Chatbot does not deliver to the customers that it was designed for. In these cases, the Facebook Customer Service team will assist you by sending you back the chatbot. In most cases, the chatbot will not help with customer service, but it may refer you to a forum or other sections of Facebook. The Facebook team is very helpful and will send you any issues that you may be encountering with the bot. The best thing to do in such a case is to notify them so that they can look into it for you.

Step five: There are times when the Facebook Chatbot will not be as effective as it should be. This usually happens because the connection between the chat bot and the chat service is not set up properly. This can be easily corrected by updating the settings so that the connection is optimized between the two systems. You can also run through troubleshooting steps to check whether the problem is related to the Facebook servers or not. If it is, then you can try updating the Chatfuel version that you use. Once you are done with that, you can set the Facebook Chatbot to be helpful for your customer service needs.